Kennards Hire Lilydale

The customer service and support from the team at Kennard's Lilydale has been excellent. I was unsure what exact "earthmover" we required for an upcoming job to get our Community Garden up and running, and the team member was great, helped me identify what we needed, and even confirmed it was the right machine with our landscaper. All while donating the machine to support the Community Garden - great customer service, patient with my lack of knowledge, and community minded! We couldn't have asked for a better experience - A huge thank you from all of the team and gardeners down at Japara House Kilsyth

Delivery was scheduled for 8:30am, the item came at 9:15 and went to the wrong address. The staff member delivering didn’t know how to unload the item and had to phone the store for assistance. We understand that and appreciate a young person just starting but we’re really concerned they’d been sent out solo, obviously without adequate training. I had ordered a can of diesel with the hire which didn’t come so we had to go buy a Jerry can and diesel which cost us an hour of working time (and $65 out of pocket). When we filled it, the machine did start, drove 20m then stopped working. As it was now 5pm we didn’t call as there didn’t seem to be an after hours number. The next morning I rang upon opening and told them what happened. The staff member I spoke with was rude, unapologetic and basically blamed us for not having called them. He made no apology for either the equipment not working, or the diesel not being supplied. Would never do business with again. The condition of the machine itself was poor, the customer service was appalling.